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Customer Care Center

Tiana George Call Center Representative

When You Call Focal Point Remodeling,
You Speak To An Actual Person.


When we say our relationship with you starts from the very first phone call, we mean it.

You want to talk to a live person, and most times you will! We have multiple Customer Care Representatives answering our phones during the weekdays and on Saturday.

You won’t navigate automated menus. You won’t have to leave a voicemail and cross your fingers that someone will get back with you. That’s not the kind of remodeling company we are, and that’s not the kind of business we run. We take your project personally, so we take our relationship with you personally.

So give us a call: (717) 619—2600. We would be delighted to speak with you… person to person.


We Always Want To Talk To You!

  • We truly, genuinely are that easy to talk to, no matter when you need us.
  • In the very unlikely circumstance that all Customer Care Reps are busy when you reach out, your call is immediately forwarded to other capable Focal Point employees.
  • Your project is our passion and we aim to be available to answer any questions as quickly as we can.

Meet Our Customer Care Team Members

Here Are The Friendly, Helpful Experts Ready To Assist You.

Customer Care Representative

Lorraine Brunner Customer Care Representative

Customer Service Manager

Ginger Stanley Customer Service Manager

“I work here at Focal Point Remodeling. I am the call center manager at our KOP location. One of my goals that I strive for is to become the best version of myself professionally and personally. At home I love eating snacks and watching movies especially on a Saturday night.”

Call Center Representative

Lily Berrier Call Center Representative

“I enjoy talking to all of our new customers. In my free time, I enjoy spending time outside camping.”



If you would like to discuss more or request additional information about how we can complete your bathroom or kitchen
remodeling project, schedule an in-home consultation with one of our friendly team members.

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We Provide Stunning, Lifetime-Lasting
Home Remodeling For Pennsylvania and Maryland